(877) 507-6899 | info@mediu.us

Shipping and Return Policy

Thank you for shopping at mediU. We stand behind our products, brand, and service to ensure we earn and retain your business by providing the ultimate customer experience. We promise to uphold the integrity, honesty and transparency expected by our customers through providing a seamless buying experience and adhering to the following guidelines regarding returns:

If for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined

under the following conditions. The following definitions shall have the same

meaning regardless of whether they appear in singular or in the plural.


For the purposes of this shipping and return Policy:

* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to mediU LLC, 15500 Voss Rd, Sugar Land.

* Goods refer to the items offered for sale on the Service.

* Orders mean a request by You to purchase Goods from Us.

* Service refers to the Website.

* Website refers to mediU, accessible from https://mediu.us/

* You mean the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.

Cancellation Policy

You are entitled to cancel Your Order within 3 business days OR before your order has been shipped without giving any reason
for doing so.

Once the product has shipped, the order cannot be cancelled. Any returns without an authorization number will be charged a 20% restocking fee plus shipping costs paid by the customer.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

* By email: info@mediu.us

* By visiting this page on our website: https://mediu.us/

Return and Refund Policy

Due to the nature of these products, all sales on COVID-19 Products, are final and non-refundable.

However, products may be returned for a full refund within 7 days of being delivered for the cost of the item under the following circumstances:

  • The product was shipped in error by mediU
  • The order is incomplete or missing certain products
  • The product was deemed defective by us upon investigation.
  • We ask you to record the Lot # of the defective batch and provide pictures (if possible) of the defective product
  • Upon identifying an issue, you should minimize use of the defective lot if possible – this will isolate the incident and provide us with an accurate count of defective units
  • If product is deemed defective, we will send replacement product ASAP – depending on the case/need we could send out replacements right away or provide you with a credit for your next order
  • In the event of a product being returned, a return authorization number for the product must be obtained from mediU before product is sent back to us.
  • The product must be returned in the original packaging with all the accessories. Products that are returned with damaged packaging (during return shipping) will not be accepted and returned to the buyer with a proper explanation and photos of the product.
  • mediU will refund shipping charges if the product being returned was the result of our error or defective product
  • Shipping errors due to incorrect information provided by the customer will be returned by the shipping company and can be reshipped upon clarification. The customer will handle shipping expenses associated with these returns.
  • We should be notified of faulty products/orders within 7 days of receipt. A copy of the original invoice for the order is requested and returns will then be assigned a tracking report/number provided by the shipping company.
  • No international returns are allowed.
  • An email confirmation will be sent upon the receipt of the returned product and the credit or refund has been issued. .


If the Goods were marked as a gift when purchased and then shipped directly to
you, You’ll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact

* By email: info@mediu.us

* By visiting this page on our website: www.mediu.us/contact-us